At SHA Royal, we understand that sometimes a product may not meet your expectations or needs. That's why we have a straightforward refund policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you have the option to request a refund within 30 days of receiving the product. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
To initiate the refund process, please contact our customer support team at support@sharoyal.com. Provide your order number and a detailed explanation of why you are requesting a refund. Our team will review your request and guide you through the next steps.
Once your refund request is approved, we will provide you with a return address where you can send the product back to us. Please note that you will be responsible for the return shipping costs.
Upon receiving the returned item, our team will inspect it to ensure that it meets the refund criteria. If everything checks out, we will process your refund within 5 business days. The refund will be issued to your original payment method.
Please keep in mind that certain items are exempt from being returned and refunded. These include perishable goods, intimate or sanitary products, and gift cards.
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund, depending on the situation. Our goal is to ensure that you are completely satisfied with your purchase.
For any further questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and provide the best possible solution.
